Contact us to request a refund at firstname.lastname@example.org
Please include the following information with your request:
Refund requests are responded to within 1 business day. You will receive notification by email of your refund request once it has been reviewed and actioned. If you request a chargeback from your card company or bank, funds may not be credited to your account for up to 6 months.
If your Driving License Renewal application has been approved by the DVLA a £14.00 (DVLA processing and authorization fee) is deducted from the refund. This is because your application has been processed, approved and emailed to you.
Any rejected applications are unconditionally refunded by us and processed within 1 business day. Payment information including Credit and Debit Card details provided to Driving Licence Renewal Online are NOT retained or held by Driving Licence Renewal Online.